- team
- Kevin Tran • Engineer
Checkbook API Documentation
- Overview
- Checkbook’s API Doc acts a user manual for customers to troubleshoot issues.
However, the outdated interface and a lack of intuitive navigation made it difficult to
search and comprehend the content causing a backlog for the Operation team.
- contribution
- Designed a scannable interface that help navigate customers to the right
information quicker by themselves.
- outcome
- Reduced technical support inquiries by 30% after launch and saved the Operation
team more than 10 hours per week on customer service.
- competitor analysis
- Since I was leading the redesign of the API Doc from ground up and initially having minimal
knowledge of its functionality and purpose. I decided to do a deep dive into the structure of Checkbook’s
API Doc along with Fintech competitors to see the best practices among them. I took notes of the pros and
cons and applied them to fit Checkbook’s use case and users.
- live design
- The redesigned interface features clear, distinct sections for easier content navigation, complemented
by thoughtful styling that enhances overall scannability.
- Redesign • Top
- Previous • Bottom
